Policies & Legal

Best Practice

It is strongly recommended that you order and complete a sizing kit and have your sizes confirmed with me before submitting your custom set order. This prevents delays and ensures your set is made accurately.

How It Works

• A sizing kit must be purchased before ordering a custom set.
• You must complete the kit and submit your recorded sizes.
• I will confirm your sizes with you before production begins.
• No custom work begins until sizing is confirmed.
• Sizing kits are the only accepted method for determining nail sizes.
• Photos, measurements or guesses are not accepted.
• Orders without submitted sizing results will remain on hold.

If You Do Not Complete Your Sizing Kit

• Your custom set order will be cancelled.
• The custom set portion of your payment will be refunded.
• The sizing kit fee is non‑refundable.
• No work begins on custom sets until sizing is confirmed, so only the sizing kit fee is retained.

Sizing Kit Refunds & Conditions

• Sizing kits are non‑refundable.
• If you choose not to proceed with a custom set after purchasing a sizing kit, the fee will not be refunded.
• Incorrect sizes submitted by the customer are not eligible for refunds or free remakes.
• If sizing results are not submitted within a reasonable timeframe, your custom order may be cancelled, but the sizing kit fee remains non‑refundable.